Processing, Shipping and Returns
Let’s start by saying, all levels provided here at The Hair Dispensary is 100% Pure Virgin hair free of fillers, lice, nits, grey hairs, fibers and animals hairs. The Hair Dispensary, our hair has a life span between 1-3 years. Our hair lasts so long because all natural cuticles are intact and all in the same direction to protect the hair. Other company’s hair last maybe, 2-3 months before it’s not usable due to the acid baths and hair being stripped of its natural cuticle. Our tracks are nicely manicured and provide a double weaving technique which reinforces construction to avoid shedding. 100% Shed free. (Unless, the weft is altered by cutting or threading). Also, our bundles are true to length which means the bundles are full all the way through to the bottom of the bundle. No dry ends, no coarseness or brittleness. No matter which level you choose, we promise you satisfaction but there are some very small differences.
What’s the difference?
Mid Shelf Bundles: Longevity 1-1.5 years. These bundles can be lightened up to #27 at the lightest.
Top Shelf Bundles: Longevity 2-3 years. These bundles can be lightened to #60 or #613 at the lightest. Hair lightens in just 15 minutes.
What we suggest:
• If you want to change your style often, Purchase Mid Shelf bundles
• If you want LONGEVITY with the ability to use the hair multiple times or coloring the hair to anything lighter than a brown or red, such as: blonde, gray, purple, green, blue, etc... Select the Top Shelf bundles.
1. How many ounces per bundle?
• 3.5-4 oz. (shorter inches usually are a lil heavier)
2. How many bundles needed for a full head?
• Typically it takes 3 bundles. If using longer hair such as inches 24 and longer, I recommend picking up a 4th bundle.
3. Can this hair be colored?
• Yes this hair can be colored: Classic bundles: can be lightened up to #27 at the lightest and Presidential Bundles can be lightened to #60 or #613 at the lightest. Presidential bundles, when using the professional products, can lighten in just 15 minutes. Please note, ANY COLOR/BLEACHING ALTERATIONS WILL VOID ALL GUARANTEES
4. Can you straighten this hair?
• All hair has the ability to be straightened, the curly/deep wave textures are not guaranteed to come out Bone Straight but Body wave, loose wave, and more wave supports the Wet and Wavy concept.
5. What color does the hair come in?
• Hair is 100% unprocessed so it comes in the natural brown color (1b-2). No chemical alterations have been done to the hair so it will come in the natural color.
PROCESSING and SHIPPING INFO
6. I ordered my hair and haven’t received the tracking number yet, what’s the problem?
• Orders submitted after 5 pm pacific time, refer to the following business day as your first processing day. Once ANY order is submitted, even if you paid for EXPRESS SHIPPING, Tracking info is sent out within 72 business hours (business hours does not include weekends or holidays). After the 72 hour processing period, orders are shipped. If it’s been 72 hours and you have no tracking number, please Email Thehairdispensary@i loud.com. Typical shipping can take up to 5 days, including processing and shipping. Orders including lace or silk closures, may take an additional day or 2.
Please include:
-Name on order
-Order Number
-Date of order
Please note that, based on stock and high service volume (especially during Holidays and BIG sales), orders sometimes can take up to 10 days to ship.
7. I received my tracking number, how do I track my package?
• Remember, once package is shipped, we no longer hold the responsibility to your package; the responsibility has been transferred to USPS. Please use the TRACK YOUR PACKAGE link at the under PAGES at the top of the page or call 1800-ASK-USPS.
8. I don’t like my hair, what do I do?
• Unfortunately, due to Sanitary and Health reasons, we are not accepting returns or exchanges on hair bundles or closures at this time.
All other questions can be directed to us by using the CONTACT US link under PAGES at the top of the website.